Privacy Policy
Garage Bread Pty Ltd (ABN 56 702 778 783) operates garagebread.online and bakes and supplies artisan food and bakery products from Melbourne VIC. We respect your privacy and are committed to handling personal information openly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect personal information.
1. The Australian Privacy Principles
As an Australian organisation, we are bound by the Privacy Act 1988 (Cth) and must comply with the thirteen Australian Privacy Principles. These principles govern how personal information is collected, held, used, disclosed and accessed. Where this policy refers to a specific APP, we do so to make our obligations and your rights easier to understand.
2. Personal information we collect
The kinds of personal information we collect and hold depend on how you interact with us, and may include:
- Identity and contact details — your name, email address and, where relevant to a delivery, your delivery address.
- Order and enquiry details — products requested, quantities, delivery instructions, dietary notes and the content of any message you send us.
- Wholesale customer details — business name, ABN, billing contact and ordering preferences for cafe and retail accounts.
- Website usage data — pages visited, referring site, approximate location derived from your IP address, and browser or device information.
We do not knowingly collect sensitive information (such as health information), and payment card details entered on our website are processed by our payment provider rather than stored by us.
3. How we collect personal information
We collect personal information in three main ways:
- Directly from you — when you complete our quote or contact forms, place an order, subscribe to updates, or email ceo@garagebread.online.
- From third parties — such as delivery and payment providers passing on information needed to complete your order.
- Automatically — through cookies and analytics tools when you browse the website.
4. Why we use your information
We collect, hold, use and disclose personal information for purposes including:
- preparing quotes, baking and delivering orders;
- responding to enquiries and providing customer support;
- managing wholesale accounts and invoices;
- improving our website, products and service;
- sending marketing updates where you have consented, and you may opt out at any time;
- meeting legal, tax and record-keeping obligations under Australian law.
We will only use personal information for a purpose other than the primary purpose with your consent, or where otherwise permitted by the APPs.
5. Disclosure of personal information
We do not sell or rent personal information. We may disclose it to:
- delivery and courier partners who need your address to deliver your order;
- our payment processor and our hosting and email providers;
- professional advisers, such as accountants, where reasonably necessary;
- government bodies where required or authorised by law.
Some service providers may be located outside Australia or store data overseas. Where that occurs, we take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles, including APP 8.
6. Cookies and analytics
The website uses cookies and similar technologies to remember your preferences and to measure site traffic. Most browsers allow you to refuse or delete cookies, though some parts of the site may not function properly if you do.
7. Direct marketing
We only send marketing emails with your consent or where otherwise permitted by law. Every marketing message includes a simple unsubscribe option, or you can opt out at any time by emailing ceo@garagebread.online.
8. Security and retention
We hold personal information on password-protected systems with encryption in transit, and access is limited to team members who need it to perform their role. We retain personal information only as long as reasonably necessary for the purposes described in this policy, including record-keeping under Australian tax law (generally five years for order records), after which it is destroyed or de-identified.
9. Anonymity and pseudonymity
Where practicable, you may deal with us anonymously or under a pseudonym — for example, when simply browsing the website. However, we generally need your contact details to prepare a quote or deliver an order, so anonymity is not always possible (APP 2).
10. Access and correction
You may request access to, or correction of, the personal information we hold about you (APP 12 and APP 13) by emailing ceo@garagebread.online. We will respond within a reasonable time — usually within 30 days — and there is no charge for a reasonable request.
11. Complaints
If you believe we have breached the Australian Privacy Principles or this policy, please contact us at ceo@garagebread.online with the details of your complaint. We will acknowledge your complaint promptly, investigate it fairly and respond, generally within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, and material changes will be noted in the date shown at the top.
13. Contact us
For any privacy enquiry, access request or complaint, please write to:
Garage Bread Pty Ltd
ABN 56 702 778 783
Melbourne VIC
Email: ceo@garagebread.online